It is the policy of The Arc Madison Cortland that the opportunity to be heard and understood is vital for all people we support, as well as their families and friends. We view complaints as opportunities to understand and improve our service delivery system. We pledge that all complaints will be handled courteously, swiftly, objectively, and fairly, with appropriate confidentiality.
Where possible, complaints are best handled by people at the point of service delivery. When issues are not able to be resolved quickly and easily, and to the satisfaction of all, this formal complaint process may be initiated.
Please use the form below or download form to initiate the complaint process. It will be addressed within five business days of receipt.